Complaints Regarding Glitzy Girlz Boutique

Please note that the complaints displayed may not represent all complaints filed with BBB. For additional information, please refer to the following link: See details.

Type of Complaint: Issues with Product/Service

Status: Resolved

I placed two orders with Glitzy Girlz Boutique on October 9th and 15th, respectively. I received a notification that my first order had shipped and an email requesting a review of my items, only to find out that one of the items was no longer available. It turned out that they had marked the order as fulfilled, despite the fact that the item was out of stock. They offered to either replace it with an item of equal value or issue a refund. I requested a refund for the entire order, but they insisted that they could only refund the unavailable item. Furthermore, they were charging me for shipping for a $3 pair of earrings. When I received an email stating that my second order had been refunded, despite their claim that the out-of-stock item had been refunded, I requested a refund again. Their response was that they had to refund from my unfulfilled order and not the fulfilled one. This was because their system didn't allow it, apparently. Consequently, I wouldn't be able to return the shoes that didn't fit because I had been refunded for them.

To make matters worse, my second order arrived with the wrong pair of shoes. When I contacted them, they said that they'd already refunded me and couldn't take any action on the matter. The reason being that they'd already marked it as shipped before checking if the item was in stock. After informing them of their error with screenshots of their emails, I finally received a refund.

Their website doesn't update items correctly, and they sell items that are no longer in stock. It's also impossible to cancel an order or receive a refund, but only a store credit. The customer service is highly questionable.

Business Response /* (1000, 17, 2022/12/28) */

We are truly sorry for the negative experience that our customer had while shopping with us. We always strive to provide the best customer care possible. We have since resolved this issue appropriately and are willing to provide any further information if needed.

Complaint Type: Delivery Issues

Status: Resolved

I placed an order for three shirts on October 15th, and received a confirmation email that my order was confirmed and in progress. Due to the ongoing sale, I was fully aware that shipping would be a bit delayed. After 18 days, on November 15th, I contacted them about the shipment, as I had no update from their tracking system for seven days. They responded with a generic email about the delay and informed me that they were shipping orders from October 8th and 9th. After waiting until November 10th (26 days since my order), I sent another email but received no response. On November 15th (31 days since my order), I tried to call but left two messages and received no response. Moreover, I had been charged for the order, but had not received it. I only want an explanation of when my order will be shipped (for which I paid for shipping), or a refund. I really want my merchandise.